Terms & Conditions

By using the Services, you accept and agree to be bound and abide by these Terms, our Privacy Policy found at https://RealtaSnap.com/ , and any other term or policy incorporated herein by reference. If you do not agree to these Terms, the Privacy Policy, or any other incorporated term or policy, you must not access or use the Services.

The Services are offered and available to users who are 18 years of age or older. By using the Services, you represent and warrant that you are 18 years of age or older and are otherwise capable of forming a legally binding contract with RealtaSnap. If you do not meet these requirements, you must not access or use the Services.

You acknowledge and confirm that (i) you have read and understand all of the terms, conditions, policies, provisions, disclosures and disclaimers contained herein, (ii) these Terms have the same force and effect as a signed agreement, and (iii) you expressly accept and agree to be bound by the terms hereof.

RealtaSnap is a platform that provides photo, video, 3D, drone, and other virtual tour services to customers. As a part of the Services, RealtaSnap utilizes photographers, videographers and other professionals to photograph, video, or scan a customer-designated location. RealtaSnap then develops and edits the collected content to create a final product delivered to the customer.

We may modify these Terms at any time in our sole discretion. We will post notice of changes to these Terms on this page. Changes addressing new functions for the Services or changes made for legal reasons will be effective immediately. All other changes will become effective when (i) you use the Services after you are notified about the change, or (ii) thirty days after they are posted (whichever is sooner). We will update the Last Modified Date at the top of these Terms accordingly. Your continued use of the Services after the Last Modified Date signifies your consent to the modified Terms. You are expected to check this page frequently so you are aware of any changes, as they are binding on you. If the modified Terms are not acceptable to you, you should not access or use the Services after the Last Modified Date.

We reserve the right to limit the sales, availability, or quantity of the Services to any person, geographic region or jurisdiction.

We attempt to be as accurate as possible but cannot warrant that the Services descriptions or other content on the Website is accurate, complete, reliable, current, or error-free. All descriptions of the Services or pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any of the Services at any time. Any offer for any of the Services made on the Website is void where prohibited.

You understand that RealtaSnap provides the Services over the Internet, that such connections may be unpredictable, insecure, and unstable, and that RealtaSnap cannot guarantee uninterrupted access to the Services. RealtaSnap disclaims all liability in connection with any security incidents or breaches arising from or attributable to an Internet and/or data connection issue. You agree to waive any and all claims against RealtaSnap in connection therewith.

We are constantly changing and improving the Services. We reserve the right to add or remove functionalities or features of the Services, and we may suspend or stop the Services altogether. You may stop using the Services at any time. We may also stop providing the Services to you, or add or create new limits to the Services or restrict your access to all or a part of the Services at any time without notice or liability. We will not be liable if for any reason all or any part of the Services are unavailable at any time or for any period. The right to access and use the Services is revoked in jurisdictions where it may be prohibited, if any.

If you choose to create an account with us (“User Account”), you will be asked to provide information about yourself, such as name, password, email address, physical address, phone number and other details. In some instances, you may create sub-accounts for individuals or entities other than yourself to access, use, and purchase Services through your main account. In other instances, you may have access to a sub-account through which you may use and purchase Services in connection with a main account created by an individual other than yourself. These Terms apply to you in each and all of these instances. By creating a sub-account for another individual or entity, you affirm that you have notified the individual or entity that they are subject to these Terms and you have their authority to create the account and submit their information.

It is a condition of your use of the Services that all the information you provide is correct, current and complete. You agree that all information you provide to us is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy. Your registration details and other information may not be an impersonation of another person, be a term that is the same or confusingly similar to a famous trademark not owned by you, or be a term that is offensive in any way.

It is your responsibility to update the information associated with your User Account if such information has changed. In particular, you may receive important correspondences and notifications by email and telephone. RealtaSnap is not responsible for any delay or breach resulting from your failure to update the information associated with your User Account.

You agree to keep your password confidential and to protect your account. You agree to notify us immediately of any unauthorized access to your account or any other breach of security. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your personal information.

Some of our Services (such as general information and creating an account) are provided free of charge, while others are provided for a fee. This section applies to all Services that require the payment of a fee, which include, but are not limited to, photography, videography, 3D, and UAV scanning and production services.

To purchase a Service that requires the payment of a fee, you must place an order for the Service (“Order”) through your User Account. When placing an Order, you will be required to provide us information about the location for which you are purchasing the Service (“Location”), such as the type of property, address of the property, size of the property, and other related information. You will also be required to provide information about scheduling a time to meet with the photographer, videographer or other professional (“Service Provider”) that we have assigned to carry out the photo, video, 3D, or UAV shoot (“Shoot”) at the Location. You must also provide us with the information necessary for the Service Provider to access and meet you at the Location. This includes but is not limited to an access code, gate code, or front desk instructions, along with any details about the specific place within the Location you would like to meet. You also agree to include any special or specific instructions about the Shoot in your Order.

You agree and acknowledge that you are responsible for carefully reading the instructions and submitting complete and accurate information when placing an Order. RealtaSnap is not responsible for any inaccuracies or omissions in information that you provide, nor is RealtaSnap responsible for failures to meet special or specific instructions that are not explicitly included in your Order. Our provision of the Services is dependent on you providing us all the information necessary to carry out the Services, and we may decline to provide Services if you do not adequately or timely provide the sufficient information. We reserve the right to unilaterally cancel or suspend your User Account or Order if information you provide to us is inaccurate or misleading.

Prices for the Services are displayed on the Website or provided through the process of placing an Order. Prices for the Services are subject to change without notice; however, any price change will only apply for Services purchased after the change.

Upon placing a complete Order, you will receive an email confirmation setting forth the designated time and location to meet the Service Provider for the Shoot. We reserve the right to replace an initially assigned Service Provider with another qualified Service Provider before or during the provision of the Services.

You must be present to meet the Service Provider at the time and location specified and continue to stay on-site at the Location for the duration of the Shoot. Notwithstanding the foregoing, you may indicate when placing your Order that you designate another individual (“Designated Individual”) to meet the Service Provider and be present at the Location for the Shoot in your place. In this instance, we may require you to provide contact information for the Designated Individual. You are responsible for informing and ensuring that the Designated Individual understands that they will be bound by these Terms for the applicable Services. Your designation and provision of information about the Designated Individual, including but not limited to the Designated Individual’s telephone and email address, indicates that you have the Designated Individual’s consent to provide such information to us and to be bound by these Terms, our Privacy Policy, and any other incorporated terms.

The Service Provider shall carry out the Shoot as specified in your Order. You acknowledge and understand that our Services are primarily used to capture the interiors or exteriors of a Location. If you wish for the image of an identifiable individual to be captured at a Location, you must indicate so when placing your Order and provide the required information about such individual. You must also affirm that you have the written authorization of such individual to be captured through our Services, which shall be provided to us upon our request. Except in the specific instance in which an individual has provided authorization to have their image captured through our Services, we will blur or otherwise alter any identifying portions of any individual whose image is captured during a Shoot.

RealtaSnap will develop and/or edit the photos, videos, images, and scans generated from the Shoot (“Content”) to create a report for your review (“Report”). In rare instances, we may determine that Content or a Report does not meet the criteria that you have specified in your Order, in which case we will contact you to reschedule a Shoot at no additional cost to you. In this instance of a rescheduled Shoot, you acknowledge and agree that our obligations to provide timely Content and a Report will be based on the date of the rescheduled Shoot.

Following a Shoot, you will be notified by email that a Report is available for access and download through your User Account. If you are unable to access or download your Report, you must promptly notify us by email at contact@RealtaSnap.com. In such case, we will make efforts to transmit your Report through other available means. You acknowledge and understand that we provide Services over the Internet and technology that we are regularly developing and maintaining; we are not liable for any security incidents, breaches, or delays arising from or attributable to an Internet connection or technology malfunction.

You will have access to review a Report for seven (7) days following the time the Report is initially made available to you. If you reasonably determine that a Report does not meet the specifications set out in your Order, please submit a complaint (“Complaint”) to us by email at contact@RealtaSnap.com. Your Complaint must be based on objective factors, such as incorrect number of elements captured in the Report, incorrect Designated Individual captured in the Report, or other failure to meet objective criteria set forth in your Order. Objective criteria shall not include weather conditions present on the date of your Shoot. If you have an outstanding Complaint with us or if we determine that your Complaint is valid, you do not have the right to use or distribute any content from any Report subject to the Complaint. You agree that we make the final decision about whether a Complaint valid. If we determine that a Complaint is invalid, you must accept the Report.

If we determine that a Complaint is valid, we will contact you to reschedule a Shoot. If you agree, we may carry out another Shoot and produce an updated Report at no additional charge to you. Alternatively, you may elect to receive a credit on your User Account for the sum paid for the Order in connection with the Report. You may use this credit on future Orders; you will not be entitled to any refund or reimbursement for money through any other method.

If you take no action in the seven-day timeframe after a Report is made available to you, the Report will be deemed accepted.

YOU MUST NOT DOWNLOAD A REPORT IF YOU WISH TO SUBMIT A COMPLAINT ABOUT THE REPORT. You understand and acknowledge that downloading a Report from our Website constitutes your acceptance of the Report and your forfeiture of any right to contest the Report.

You understand and agree that our provision of the Services and delivery of the Report is dependent on your cooperation and timely provision of certain information and materials to us. You agree to timely and completely transmit any and all necessary information or materials, and be present at the Shoot or designate another individual in your place. You acknowledge that your failure to do so may result in our delay or failure to perform the Services, and that RealtaSnap shall not be responsible for such delay or failure.

When making an Order, you may select that you are purchasing photography services. If you have purchased photography services, your Report will be delivered to you within 24 hours of the conclusion of a photography Shoot.

When making an Order, you may select that you are purchasing videographic services. This section specifically addresses our terms for videographic services. Except if contrary to this section, the entirety of these Terms apply to our provision of videographic services.

If you purchase videographic services, you may elect to integrate music into the final video product (“Video”). To enable us to integrate music content into the Video, you may provide to us the specific music content that you wish to be integrated into the Video. In this case, you represent and warrant that you have the right to use the entire music content provided to us and, specifically, for the purpose of being integrated into the Video. You understand and acknowledge that we disclaim any and all liability arising from the use of the music content that you provide to us in relation to the Video, and you agree to indemnify us for any and all liabilities arising from the use and integration of the music content into the Video.

If you wish to integrate music into the Video, you may also elect to utilize music that is part of RealtaSnap’s music catalog for a specified fee. In this instance, you are granted a worldwide, limited, revocable, license to utilize the musical piece specifically as it is integrated into the Video, and for no other purpose. The musical piece may not be sold as a standalone music file or included in any other media/stock product, library, or collection for distribution or resale; may not be used in, in conjunction with, or in any way that may be considered obscene, abusive, immoral, pornographic, derogatory, hateful, defamatory, libelous, fraudulent, illegal, or inciteful of an illegal act; may not be altered, edited, revised, or presented out of the context of the Video into which it is integrated; and may not be used in conjunction with sensitive subject matter without the prior written consent of RealtaSnap and/or any other party with ownership or usage rights to the musical piece.

If you wish to integrate music into the Video, you may also elect for us to engage a third-party music service provider to compose and produce music specifically for your request. In this instance, we will contract with a third-party music service provider to create and produce the music content, and you will be charged on your User Account for the amount invoiced to us by the third-party music service provider for your request. You may have the option to select whether the music content created by the third-party music service provider shall be used exclusively for the Video or may be used by you for more general purposes. You understand and acknowledge that in all cases in which we engage a third-party music service provider upon your request, you and your use of the music content created will be subject to the terms, conditions, and policies of the third-party music provider. You understand that you may be required to enter into a licensing agreement with the third-party music provider, in which case you agree that it is your responsibility, and not ours, to abide by the terms of such licensing agreement. We disclaim any and all liability arising from the use of the music content that is created by the third-party music service provider and you agree to indemnify us for any and all liabilities arising from the use and integration of the music content related to the Services.

In most instances, a Report for a videographic services will be delivered to you within seventy-two (72) hours of the end of the video Shoot. If we are unable to deliver a Report for videographic services within this timeframe, we will notify you and work with you to deliver the Report.

When placing an Order, you may select that you are choosing 3D shooting services. This section specifically addresses our terms for 3D shooting services. Except if contrary to this section, the entirety of these Terms apply to our provision of 3D shooting services.

To provide 3D shooting services, we use Matterport, Inc. (“Matterport”) technology, which allows us to create immersive 3D tours of indoor and, in certain instances, outdoor locations (“3D Models”). To provide 3D shooting Services, we will utilize a service provider from Matterport to generate scans of your Location using Matterport technology (“Scans”). Matterport owns all Scans and 3D Models created, generated, and developed. Matterport stores the Models in our Matterport account, and we then provide you access to such 3D Models. Matterport is expected to send to us 3D Models within 48 hours of the completion of a Shoot, and we will then promptly provide you access to such 3D Models.

We will keep the 3D Models in our account for one (1) year, and after that time we will delete such models from our account. If you wish for us to keep a particular 3D Model for longer than this one-year period, you may either (i) create a Matterport account and store the 3D Model on your Matterport account, or (ii) pay the fees required for us to maintain the 3D Model on our Matterport account. Please inquire with us regarding fees applicable to the maintenance of information on our Matterport account beyond one year.

Our modelling services through Matterport will be billed on our Matterport account, and we will then post a corresponding amount on your User Account. We reserve the right to charge an additional fee in addition to the fee billed on our Matterport account related to the Services. All prices are subject to change.

We reserve the right to require and charge for a new 3D order if you or a designated third-party individual is not able to be on the premises at the Location for the entire duration of the 3D Shoot. We also reserve the right to charge applicable fees if there is any discrepancy between Location information submitted in your Order and the actual Location. Specifically, you may incur additional charges if the square footage information submitted in your Order does not correspond with the actual square footage of the Location determined at the Shoot.

We are not responsible for technological deficiencies or malfunctions of Matterport technology. In addition to the general limitations of liabilities contained in these Terms, RealtaSnap is not liable for any delays, malfunctions, and breaches resulting from the performance or nonperformance of Matterport or its technologies.

You must bring any claim or dispute with respect to any Scan or 3D Model developed by Matterport or through our Services directly to Matterport. You explicitly release RealtaSnap, its officers, employees, agents and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes related to Matterport.

When placing an Order, you may select that you are choosing unmanned aerial vehicle (“Drone”) shooting services. This section specifically addresses our terms for Drone services. Except if contrary to this section, the entirety of these Terms apply to our provision of Drone services.

The availability and effectiveness of Drone shooting services are subject to factors that may not be in our control or may not be readily determinable or foreseeable at the time an Order is placed, including but not limited to weather and other natural factors and administrative constraints. You understand, acknowledge, and agree that we cannot guarantee that Drone shooting services will be available or effective on a preselected time and location. If in our sole discretion a Drone Shoot may not be carried out at the scheduled location or time, we will contact you to reschedule the Drone Shoot, if possible, at no additional charge to you. We are not liable for any delay or unavailability of Drone shooting services.

You understand and agree that if you affirmatively cancel or modify a Drone Shoot, you may incur additional charges.

You may be required to enter into a separate services agreement with us for the provision of Drone Services.

In some instances, upon your specific request, we may offer retouching Services for your Report and related content. Prices for retouching Services will vary depending on your specific request and will be set by us. We reserve the right to decline retouching Services in our sole discretion.

You may cancel an Order by following the instructions through your User Account on the Website. If a cancellation is submitted at least twelve (12) hours prior to the scheduled time to meet your Service Provider to begin a Shoot, we will credit to your User Account the purchase price of the Order for the Shoot. This credit may be used to purchase future Orders for our Services. If a cancellation is received less than twelve (12) hours prior to the scheduled time to meet your Service Provider to begin a Shoot, you are not entitled to any refund or credit of any kind or amount related to the cancelled Order. You acknowledge and agree that you are not entitled to receive any refund, reimbursement, or credit from RealtaSnap resulting from the cancellation of an Order except what is expressly described in this paragraph. You expressly acknowledge and agree that RealtaSnap is not obligated and will not provide to you any refund, reimbursement, or credit of any amount for Orders that you cancel within twelve (12) hours of the scheduled time to meet the Service Provider to begin the Services, regardless of the reason for the cancellation.

You may modify an Order up to three (3) hours prior to the scheduled time to meet your Service Provider. Modifications must be made by following the instructions through your User Account on the Website. RealtaSnap reserves the right to assess whether a modification requires an additional fee to be charged to you. We may require the fee to be paid in order for you to receive the Services. We also reserve the right to deny your modification of an Order if such modification renders the Order impractical or unfeasible to fulfil, or would not have been accepted as part of an initial Order. You may not modify an order less than three (3) hours prior to the scheduled time to meet your Service Provider to begin the Services. If you make any modification to your Order less than three (3) hours prior to the scheduled time to meet your Service Provider to begin the Services, your Order will automatically be cancelled and you will not be provided any refund, reimbursement, or credit for the modified Order.

We collect payments for Services that require a fee payment.

When setting up a User Account or placing an Order, you may select from several methods of payment, which may include but are not limited to:

• One-time payment: You may elect to make a one-time payment by credit card at the time you place your Order.
• Pre-paid User Account: You may elect to pre-pay certain amounts on your User Account. When you place an Order, the amount charged for the Order will be deducted from the prepaid balance on your User Account.
• Monthly billing: You may elect to be billed at the end of each month for purchases and Orders made during the month. For this method of payment, you may be required to provide us bank account or other billing information from which we are authorized to withdraw the monthly billed amount on a recurring monthly basis.
• Custom billing arrangements: If you would like to be considered for an alternative billing arrangement specific to your situation and needs, please contact us at contact@RealtaSnap.com.

Through your User Account, you may also elect for any and all RealtaSnap invoices to be sent to a third-party entity that may pay the invoice for your User Account. You affirm that you have the authorization to provide information to us for any third-party entity who you add to your User Account and that you have notified the third-party entity that they are bound by our Terms and all incorporated documents. In any case, you understand and agree that you will billed for and are responsible for paying the amount of any invoice or outstanding balance on your User Account, regardless of whether you have provided information for a third-party entity to receive invoices or whether that third-party entity has paid any amounts on your User Account at any time.

In most cases, you may choose after viewing your Report to purchase more content than originally indicated while placing an Order. In this situation, you will be charged accordingly for the additional content purchased. Prices may vary and will be provided to you through our provision of the Services and Reports.

Authorization for Additional Charges After Order: If you request or approve any additional services, features, or content beyond what was included in your original Order—whether via your User Account, email, phone, or other written or verbal communication—you acknowledge and agree that such request constitutes your express authorization for RealtaSnap to charge your registered payment method on file for the applicable fees associated with the requested additions. Charges for such add-on services will be disclosed to you in advance and may be processed without additional written confirmation. This authorization will remain in effect for the duration of your use of the Services or until your payment method is removed from your User Account. You are responsible for maintaining valid payment information at all times.

All outstanding balances that are not paid within seven days of delivery of an invoice by email shall be subject to a recurring late fee of 15% monthly and a one-time late penalty fee of $60.

All of the Services, including availability and price, are subject to change at any time and without prior notification. Availability and prices will not change, however, for Services that you have already confirmed through an Order. We reserve the right, with or without prior notice, to limit the availability of or to discontinue any Service, to impose conditions on any promotion, to bar any user from making any payment, and to refuse to provide any user with any Service.

If you wish to purchase any of the Services available through the Website (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your bank account information to complete payments.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

We may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

All purchases placed on or through the Website or other transactions for the sale of services or information through the Website, or resulting from visits made by you, are processed through our third-party payment service, Stripe. You can read more about Stripe’s service agreement and privacy policy by clicking on the appropriate link at: www.stripe.com.

All Purchases placed on or through the Website are subject to our acceptance. Your receipt of an Order confirmation does not signify that we have accepted your Purchase. We reserve the right at any time after receipt of your Purchase to accept or decline your Purchase for any or no reason and without liability to you or anyone else. If your method of payment has already been charged for a Purchase that we later cancel, we will issue you a refund. Prices are in U.S. dollars unless otherwise stated. We may require verification of information prior to the acceptance and/or fulfillment of any Purchase.

By registering a credit card on your User Account, you hereby authorize and consent to the automatic charging of any and all outstanding invoices to the registered credit card. In the event that there is an outstanding invoice associated with your User Account, you agree that the registered credit card on file may be charged to settle the outstanding payment. This authorization will remain in effect unless and until you remove the registered credit card from your User Account or notify us in writing to revoke this authorization. You understand and agree that it is your responsibility to maintain valid and updated credit card information on your User Account to enable the timely payment of invoices. It is your responsibility to ensure that the registered credit card has sufficient funds to cover the outstanding invoice amount. Should the automatic charge fail for any reason, you are still obligated to settle any outstanding balances in a timely manner, pursuant to the payment terms outlined in this Agreement.

By agreeing to these Terms, you also consent to our Privacy Policy which is incorporated into these Terms. If you live outside the United States, by agreeing to these Terms you consent to the transfer and processing of your personal information in the United States in accordance with the Privacy Policy and U.S. law.

You should not submit or upload personal information or any other information about yourself or others that you are not comfortable disclosing to the general public, other than in connection with the purchase of the Services in accordance with the Website. This information may be viewable by other members of the RealtaSnap community, may be searchable on indexing websites such as Google and may be disclosed to third parties under certain circumstances as provided in our Privacy Policy.

RealtaSnap disclaims all liability for the disclosure of information that you choose to submit voluntarily. You assume all such risks with regards to your use of the Services.

You understand that your content (other than your payment information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Payment information is always encrypted during transfer over networks.

You agree that all information you provide to register with or use the Services or otherwise is correct, current and complete and is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy. To the extent that you provide any information, including but not limited to personal information, through the Services, or access or seek access to any such information through the Services, you represent, warrant and covenant that (i) you are providing or accessing only your own information or the information of others that you are authorized to provide to third parties, and you have all required consents and permissions required to share such information; (ii) the use of such information by RealtaSnap and its representatives and users will not infringe upon or misappropriate the intellectual property rights or otherwise violate the rights of any third parties, or violate any applicable law, rule or regulation; and (iii) you will not provide any information or otherwise use the Services in a manner that is harmful, fraudulent, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, or otherwise objectionable, or that jeopardizes the security of your account in any way.

The Services are intended for adults and RealtaSnap does not knowingly collect personal information from children under age 18. If you submit content related to your child younger than 18, do not include personally identifying information about that child, including but not limited to name, address, email address and phone number.

If you access the Services from a location outside the United States, you are responsible for compliance with the laws of that jurisdiction regarding online conduct and acceptable content. RealtaSnap makes no claim that the content of the Services may be utilized, accessed or appropriated outside the United States. You must not access or use the Services from a territory that is embargoed by the United States or from which it is illegal to receive products, services, or software from the United States.

The Services may link to independent third-party websites or social media widgets. Such hyperlinks are provided for your reference and convenience only. RealtaSnap is not liable for the availability or accuracy of such third-party sources, and you assume all risk in using them. When you link to them, these third-party sites or services may place cookies and other tracking technologies on your computer and may have different rules for using or sharing any personal information you submit to them. We encourage you to read their privacy policies before submitting your personal information.

When you access third-party websites or interact or communicate with third parties, including other users, through the Services, you do so at your own risk. RealtaSnap is not responsible for the actions, content, information, data, practices, policies or opinions of any third parties, including other users. You are solely responsible for your interactions with other users and any other parties with whom you interact through the Services. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline interaction with any other person.

If you have a dispute with one or more third parties, including other users, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes, including damages for loss of profits, goodwill, use, privacy or data. We reserve the right, but have no obligation, to become involved in any way with these disputes. If you are a California resident, you waive California Civil Code §1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his settlement with the debtor.” And, if you are not a California resident, you waive any applicable state statutes of a similar effect.

In addition to the Services offered by RealtaSnap, the Website may also advertise, offer, or make available information, products and/or services provided by third parties (collectively, the “Third-Party Materials”). Third party products and/or services are governed by separate agreements or licenses with the third parties. RealtaSnap offers no guarantees and assumes no responsibility or liability of any type with respect to the Third-Party Materials, including any liability resulting from incompatibility between third party products and/or services and the products and/or services provided by RealtaSnap. You agree that you will not hold RealtaSnap responsible or liable with respect to the Third-Party Materials.

RealtaSnap may permit the submission of content or communications submitted by users and the hosting, sharing, and/or publishing of such content.

You grant RealtaSnap a worldwide, unlimited, irrevocable, royalty-free license to publicly and privately use, publish, reproduce, display, copy, edit, perform, create derivative works from, or otherwise make use of any content you submit on or through the Services (“User Content”) in connection with the Services and RealtaSnap’s (and its successors’ or affiliates’) business, including without limitation for promoting and redistributing part or all of the Services (and derivative works thereof) in any media formats and through any media channels. You understand and acknowledge that you are responsible for any User Content you submit or contribute, and you, not RealtaSnap, are fully responsible for such content, including its legality, reliability, accuracy and appropriateness. We are not responsible or liable to any third party for the content or accuracy of any User Content posted by you or any other user through the Services. We cannot guarantee the identity of any other users with whom you may interact in the course of using the Services, or the authenticity of any data which users may provide about themselves. You acknowledge that all content accessed by you using the Services is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom.

RealtaSnap does not endorse any User Content or any opinion, recommendation, or advice expressed therein, and expressly disclaims any and all liability in connection with User Content. RealtaSnap does not knowingly permit infringement of intellectual property rights on the Services, and will remove User Content if properly notified that such User Content infringes on another’s intellectual property rights. RealtaSnap reserves the right to remove User Content without prior notice. RealtaSnap will also terminate a user’s access to the Services if a user is determined to be a repeat infringer. RealtaSnap also reserves the right to decide whether User Content is appropriate and complies with these Terms for violations other than copyright infringement and violations of intellectual property law, such as, but not limited to, pornography and obscene or defamatory material. RealtaSnap may remove such User Content and/or terminate a User’s access for uploading such material in violation of these Terms at any time, without prior notice and at its sole discretion.

You understand that when using the Services, you may be exposed to User Content from a variety of sources, and that RealtaSnap is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such User Content. You waive, any legal or equitable rights or remedies you have or may have against RealtaSnap with respect thereto, and agree to indemnify and hold RealtaSnap, its owners/operators, affiliates, and/or licensors, harmless to the fullest extent allowed by law regarding all matters related to your use of the Services.

All inquiries, feedback, suggestions, ideas, criticism or other information that you provide to RealtaSnap concerning the Services (collectively, “Submissions”) will be treated as non-proprietary and non-confidential. By transmitting or posting any Submission, you grant RealtaSnap full ownership of the Submission as if RealtaSnap had created, developed and posted the Submission for its own purposes, with no obligation to pay you royalties or any other compensation. Please note this is different from User Content, which is addressed above. RealtaSnap reserves the right to copy, use, reproduce, modify, adapt, translate, publish, license, distribute, sell or assign the Submission in any way as it sees fit, including but not limited to copying in whole or in part, creating derivative works from, distributing and displaying any Submission in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works, or using the Submission within or in connection with our products or services. You also acknowledge that Submissions will not be returned to you and RealtaSnap may use Submissions, and any ideas, concepts or know how contained therein, without payment of money or any other form of consideration, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products and/or services.

If you make a Submission, you represent and warrant that you own or otherwise control the rights to the Submission. You further represent and warrant that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false email address, impersonate any person or entity, or otherwise mislead RealtaSnap as to the origin of any Submission. You agree to indemnify RealtaSnap for all claims arising from or in connection with any claims to any rights in any Submission or any damages arising from any Submission.

You may use the Services only for lawful purposes and in accordance with these Terms. Without limiting the generality of the foregoing, you agree to use the Services in accordance with the provisions below:

You may not use our products and/or services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

• You will be respectful and considerate of other users and do your part to make RealtaSnap a safe, supportive community for all users.
• You will not use, store, copy, upload, display, post, reproduce, modify, translate, republish, distribute, broadcast, transmit, create derivative works from, display, license, sell or otherwise exploit any part of the Services or content on the Services in any form whatsoever other than as expressly permitted under these Terms.
• You will not use contact information received through the Services for phishing, spamming and other unsolicited communications or data collection.
• You will not use the Services in a manner intended to damage, disable, overburden or impair the Services or to disrupt or interfere with another's use of the Services.
• You will not attempt to hack or otherwise gain unauthorized access to the Services or user accounts.
• You will not affect the display of the Services through use of framing, pop-ups or third-party ads.
• You will not transmit malware, software viruses, Trojan horses, worms or any other malicious application to or through the Services.
• You will not threaten, dox, or otherwise harass other users or any officer, employee, agent, contractor, or affiliate of RealtaSnap.
• You will not post information that is unlawful, inaccurate, false, fraudulent, misleading, harassing, libelous, abusive, threatening, defamatory, vulgar, obscene, scandalous, inflammatory, pornographic, racist, harmful, or otherwise objectionable of any kind.
• You will not act in a manner that violates these Terms.
• You will notify us immediately of any content of the Services that violates these Terms.

We have the right to: (i) remove or refuse to post any User Content for any or no reason in our sole discretion; (ii) take any action with respect to any User Content that we deem necessary or appropriate in our sole discretion, including if we believe that such User Content violates these Terms, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Services or the public or could create liability for RealtaSnap; (iii) disclose your identity or other information about you as required by law or to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy; (iv) take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Services; and (v) terminate or suspend your access to all or part of the Services for any or no reason, including without limitation, any violation of these Terms.

YOU WAIVE AND HOLD HARMLESS REALTASNAP AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY SUCH PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.

The Services and all past, present and future content of the Services, including all software, hardware and technology used to provide the Services (including our proprietary code and third-party software), user interfaces, materials displayed or performed on the Services, such as text, graphics, articles, photographs, images, music, illustrations and the design, structure, sequence and “look and feel” of the Services, and all other intellectual property, including all trademarks, service marks, logos, or any other trade name, trademarks, service marks and other distinctive or proprietary brand features of RealtaSnap, are (i) owned by RealtaSnap, its licensors or other providers of such material, (ii) protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws, (iii) are intended solely for the lawful use of our users, and (iv) may only be used in accordance with these Terms.

USING THE SERVICES DOES NOT GIVE YOU OWNERSHIP OF ANY INTELLECTUAL PROPERTY RIGHTS IN THE SERVICES OR ANY CONTENT OR REPORT CREATED THROUGH THE SERVICES. You may not use content from the Services, including User Content, unless you obtain permission from its owner or are otherwise permitted by law. You may not remove, obscure, or alter any copyright or other legal notices displayed in or along with the Services.

Upon payment of the applicable fees, RealtaSnap grants to you an exclusive, worldwide, royalty-free, fully paid up, perpetual, irrevocable license to use, copy, display and distribute the Reports for your marketing and advertising purposes. You may not transfer or sublicense the Reports to any third party without our written approval.

No right, title or interest in or to the Services or any content on the Services is transferred to you, and all rights not expressly granted are reserved by RealtaSnap. Any use of the Services not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark and other laws.

Except for the express licenses granted herein, nothing in these Terms shall be construed to grant you or RealtaSnap any right or interest in or to the other’s intellectual property rights.

RealtaSnap cannot protect or advise you on your intellectual property rights, and RealtaSnap cannot and does not take any responsibility for doing so.

If you believe that your copyrighted work has been unlawfully copied and is accessible on the Services in a way that constitutes copyright infringement, please send a notice of copyright infringement to:

RealtaSnap LLC

Phone: +1 (516) 874-SNAP

Email: hello@RealtaSnap.com

In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) (“DMCA”), the written notice (the “DMCA Notice”) must substantially include:

• Your full name and electronic or physical signature.
• Your mailing address, phone number and email address (at which you can be contacted by us or the alleged infringer).
• A statement that you are the owner, or are authorized to act on behalf of the owner, of the copyright that is allegedly infringed, and that the information in your notice is accurate.
• A statement that you have a good faith belief that the disputed use of the copyrighted materials is not authorized by the copyright owner, its agent or by law, such as fair use.
• A description of the copyrighted work(s) that you claim has been infringed.
• A description of the location of the copyrighted materials on the Services.

If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.

Please be aware that if you knowingly materially misrepresent that material or activity on the Website is infringing your copyright, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.

If you believe that material you posted on the Website was removed or access to it was disabled by mistake or misidentification, you may file a counter notification with us (a “Counter Notice”) by submitting written notification to our copyright agent designated above. Pursuant to the DMCA, the Counter Notice must include substantially the following:

• Your physical or electronic signature.
• An identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access disabled.
• Adequate information by which we can contact you (including your name, postal address, telephone number, and, if available, email address).
• A statement under penalty of perjury by you that you have a good faith belief that the material identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled.
• A statement that you will consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or if you reside outside the United States for any judicial district in which the Website may be found) and that you will accept service from the person (or an agent of that person) who provided the Website with the complaint at issue.

The DMCA allows us to restore the removed content if the party filing the original DMCA Notice does not file a court action against you within ten business days of receiving the copy of your Counter Notice.

Please be aware that if you knowingly materially misrepresent that material or activity on the Website was removed or disabled by mistake or misidentification, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.

You agree to receive legal notices and other information concerning RealtaSnap or the Services electronically, including notice to any email address that you may provide.

THE SERVICES AND ANY ASSOCIATED CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER REALTASNAP NOR ANY PERSON ASSOCIATED WITH REALTASNAP MAKES ANY REPRESENTATION OR WARRANTY WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SERVICES OR ANY ASSOCIATED CONTENT. WITHOUT LIMITING THE FOREGOING, NEITHER REALTASNAP NOR ANYONE ASSOCIATED WITH REALTASNAP REPRESENTS OR WARRANTS THAT THE SERVICES OR ANY ASSOCIATED CONTENT WILL BE ACCURATE, RELIABLE, ERROR-FREE, UPDATED OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

REALTASNAP HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

YOUR USE OF THE SERVICES AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH THE SERVICE AND ANY CONTENT ON THE SERVICES IS AT YOUR SOLE RISK AND DISCRETION. You may not assert claims for money damages arising from the Services or any associated content against RealtaSnap, its affiliates, licensors or service providers, or our respective employees, contractors, officers, directors and agents. RealtaSnap, its affiliates, licensors and service providers, and our respective employees, contractors, officers, directors and agents shall not be liable for any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to personal injury, pain and suffering, emotional distress, or loss of revenue, profits, goodwill or data, whether caused by tort (including negligence), breach of contract or otherwise, even if we knew or should have known of the possibility of such damages, arising out of or in connection with (i) your use, or inability to use, the Services, any associated content, or any products and/or services delivered to you through the Service, (ii) any interaction with any third party through or in connection with the Services, (iii) any information offered or provided within or through the Services, or (iv) any other matter relating to the Services. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the extent permitted by law.

You represent and warrant that the Reports and Scans will not infringe, misappropriate, or otherwise violate the rights of any third party, including but not limited to, intellectual property rights of a third-party to any aspect of a property or building on Location and rights of an owner or tenant to a property or Location. Further, you represent and warrant that you have obtained all rights, licenses, and permissions for us to access and perform the Services in the Locations and to develop, use, copy, translate, adapt, publicly display, publicly perform, and otherwise utilize the Reports and the contents contained therein.

By placing an Order, you represent and warrant that all properties and Locations on which our Service Providers or other employees or agents are present are insured and that such insurance plan will cover all events and damage (including but not limited to property damage and bodily injury) that may occur through our provision of the Services. You shall provide proof of insurance upon our request.

The material on the Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on the Website is at your own risk.

We reserve the right to modify the contents of the Website at any time, but we have no obligation to update any information on the Website. You agree that it is your responsibility to monitor changes to the Website.

We are not responsible if information made available on the Website is not accurate, complete or current.

You are solely legally liable if your use or misuse of the Services, any associated content, or any products and/or services delivered to you through the Website causes damage to the Services, to you, or to someone or something else. You agree to defend, indemnify, and hold harmless RealtaSnap, its affiliates, licensors and service providers, and our respective employees, contractors, officers, directors and agents from and against all liabilities, claims, damages, judgment, awards, losses, costs, expenses, fines or fees (including attorney's fees and investigation costs), that arise from or relate to your use or misuse of the Services or any content generated or provided as part of the Services, or violation of these Terms or violation of a third party’s rights. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

These Terms will remain in effect until terminated by you or RealtaSnap. We reserve the right to terminate or change the Services or your access to the Services, without notice, at any time and for any reason, including your violation of these Terms or for business reasons. We also reserve the right to pursue any additional remedies available in law or equity.

RealtaSnap has no obligation to maintain, store, or transfer your information or data that you have posted on or uploaded to the Services. If your User Account is deactivated, cancelled, or terminated, your personal information will be handled in accordance with our Privacy Policy.

The disclaimer of warranties, limitation of liability, jurisdictional, limitation of time to file claims, indemnification and arbitration provisions, and your obligation to pay all outstanding amounts on your User Account survive any termination.

Any cause of action or claim you may have arising out of or relating to these Terms or the Services must be commenced within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

Except for our obligation to pay fees on your User Account, neither you nor RealtaSnap will be deemed in breach of these Terms for any failure or delay in performance to the extent caused by reasons beyond our reasonable control, including, but not limited to, acts of God, acts of any governmental body, war, insurrection, sabotage, armed conflict, terrorism, embargo, fire, flood, strike or other labor disturbance, quarantine or other similar government action, mass disease, epidemic or pandemic (e.g. COVID-19), public health requirement, unavailability or interruption or delay in telecommunications or third-party services, or virus attacks or hackers.

You agree that the laws of the State of New York and U.S. federal law govern these Terms, your use of the Services, and any claim or dispute that you may have against RealtaSnap, without regard to New York’s conflict of laws rules.

In the rare event you have a dispute with RealtaSnap, we encourage you to contact us immediately so we can work together toward a satisfactory resolution.

If we cannot come to a resolution, you agree that any claims, disputes, demands, counts, controversies, or causes of action between you and RealtaSnap arising out of or relating to these Terms, the Services, including the enforceability of these Terms or our Privacy Policy or information practices will be finally and exclusively resolved by binding arbitration on an individual basis only (except as stated below). The arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding, unless RealtaSnap provides express prior written consent.

YOU UNDERSTAND THAT YOU ARE WAIVING YOUR RIGHT TO HAVE YOUR CLAIMS HEARD IN COURT BY A JUDGE OR JURY. AN ARBITRATION AWARD IS AS ENFORCEABLE AS A COURT ORDER AND IS SUBJECT TO ONLY LIMITED REVIEW BY A JUDGE. YOU ALSO UNDERSTAND AND AGREE THAT THIS ARBITRATION PROVISION PREVENTS YOU FROM PARTICIPATING AS A PLAINTIFF OR AS A CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.

Arbitration will be subject to the Federal Arbitration Act, and shall be commenced and conducted by the American Arbitration Association (“AAA”) under the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes, as amended by this provision, by one arbitrator that is acceptable to both parties. You can find out more about AAA and how to file an arbitration claim at www.adr.org or by calling 800-778-7879.

Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA rules and, where appropriate, limited by the AAA Consumer Rules. In the event you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, RealtaSnap will pay as much of your filing, administrative, and arbitrator fees in connection with the arbitration as the arbitrator deems necessary to prevent arbitration from being cost-prohibitive. In such case, we will make arrangements to pay all necessary fees directly to the AAA. If the arbitrator determines the claim(s) you assert in the arbitration are frivolous, you agree to reimburse RealtaSnap for all fees associated with the arbitration paid by RealtaSnap on your behalf, which you otherwise would be obligated to pay under the AAA’s rules.

The arbitration will be conducted through written submission unless the arbitrator determines that a telephonic or live hearing is required. Except as otherwise provided in these Terms, you and RealtaSnap may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate or enter judgment on the award entered by the arbitrator. In the event this arbitration provision is held unenforceable by a court, or in the event AAA refuses to arbitrate the dispute, all controversies, disputes, demands, counts, claims, or causes of action between you and RealtaSnap shall be exclusively brought in the state or federal courts of New York.

These Terms and any supplemental terms, policies, rules and guidelines posted on the Services constitute the entire agreement between you and RealtaSnap. If any part of these Terms is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. The paragraph headings used herein are for convenience only and shall not be used to limit any portion of these Terms.

You may not assign these Terms without RealtaSnap’s prior written approval. RealtaSnap may assign these Terms without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of RealtaSnap’s business or assets; or (iii) a successor by merger. Any purported assignment in violation of this section shall be void.

No joint venture, partnership, employment, or agency relationship exists between you and RealtaSnap as a result of these Terms or your use of the Services.

Our failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by RealtaSnap in writing.

The Services are operated by RealtaSnap. All feedback, comments, requests for technical support and other communications relating to the Services should be directed to us at:

RealtaSnap LLC

hello@RealtaSnap.com